Privacy Policy

1. Data We Collect

We collect the following personal and technical data:

• Contact Data (Beta/Newsletter): Email address (provided via the sign-up form).
• Account Data: Email, username (provided at registration).
• Authentication Data: Password hashes (securely stored) and login timestamps.
• Technical Data: IP addresses, client version, game logs (for security and anti-cheat purposes).
• Payment Data: Transaction records via third-party processors (we do not store raw credit card data).

2. How We Use Data

We use your data for the following purposes:

• Service Operation: To operate and maintain the L2Family.net game servers and website.
• Security and Integrity: To protect the service from fraud, unauthorized access, and to enforce game rules (anti-cheat).
• Transaction Processing: To process any donations or purchases made on the site.
• Communication: To send you updates, news, and information related to the server, including Closed Beta invitations, launch details, and essential service changes.
• Customer Support: To provide technical and account support.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following grounds:

• Contractual Necessity: Processing data (e.g., username, password hash) required to provide the game service (i.e., operating your account).
• Legitimate Interest: Processing data (e.g., IP logs, anti-cheat data) necessary for the security and integrity of the service and prevention of fraud.
• Consent: Processing data (e.g., email for the Beta sign-up/newsletter) when you have explicitly given us permission. You may withdraw consent at any time.

4. Data Sharing

We do not sell your personal data. We share limited data only with trusted partners strictly necessary for providing the Services:

• Hosting Providers (to run the servers).
• Payment Processors (to handle donations securely).
• Email/CRM Services (to send Beta/launch updates).
• When required by law or to protect our rights (e.g., anti-fraud investigation).

5. Cookies & Tracking

We use cookies and similar technologies for necessary session management (keeping you logged in) and for basic, aggregated analytics to improve the site. Third-party services (like Discord widgets) may set their own cookies. You can control cookies via your browser settings.

6. Security and Data Retention

We implement reasonable security measures (e.g., HTTPS, password hashing) to protect data. However, no system is 100% secure. We retain account and transaction data as long as your account is active or as required by legal obligations. Inactive accounts may be subject to removal per our data retention policies.

7. Your Rights (GDPR)

Subject to applicable law (especially GDPR), you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase (be forgotten) your data.
• Object to processing or Restrict processing.
• Data Portability (receive a copy of your data).

To exercise these rights, please contact us at support@l2family.net.

8. Third-Party Links & Final Notes

Our site may link to third-party services. We are not responsible for the privacy practices of external sites. We reserve the right to update this policy at any time.

Last updated: October 23, 2025